Exposure Check for Jira: support

How to get help

We reply within 2 working days (Czech business days).

Please do not send passwords, keys or personal data from your issues. Send the issue key and the section of the report instead.

Free 30-minute walk-through

Book a free 30-minute walk-through of your report with Syndeo: Book a free call. We go through what the report shows and what to look at first.

If you want help cleaning up

Need help cleaning up? See the Exposure Check page on www.syndeo.cz.

How to delete your data

Any admin can delete the whole report at any time with "Delete report".
Or uninstall the app. Atlassian keeps its storage for 28 days after uninstalling and does not restore it on a new install. "Delete report" removes the report at once.

The report never reaches Syndeo, so there is no report for Syndeo to delete. To have your booking or support messages deleted, write to info@syndeo.cz.

Known limits

Jira (cloud) only. English only.
Only admins run a check. Seat and licence figures are shown to admins only.
Attachments are not read: the app reads summaries, descriptions and comments.
Very long issues: text over 100,000 characters is only partly read.
The audit log check needs a Jira plan that has an audit log. On the Free plan it shows "not available on your Jira plan".
The Jira admins check shows "Not checked" if Jira does not let the app read group members.
Findings are signals, not verdicts. Some found items are false alarms.